Mr. Bernard Gloster:

Apart from the legislative changes, and I am sure the members are familiar with how that process can take time, I am relying more in the interim on creating every simple visible communication to parents to trigger them and assist them in asking questions as well as us asking questions. That is not to place a burden of responsibility on parents but to assist them and say we inspected the service on 5 November and the last published inspection report is April, so that means another report is pending. It is not an unreasonable question for parents at least to be aware of that. Whether they feel they have the freedom to ask, I fully understand all of the pieces that go around that and they may not feel they have that. We can only try to provide the information we can within the parameter of the laws within which we work and it is quite a difficult space. If somebody makes a complaint to us, we may well be pursuing that complaint through the regulatory enforcement process, but we are not at liberty to disclose that, and that is where the challenge arises. We certainly believe legislation has a part to play in changing the sector, but it is not the only part.