Mr. Aidan O'Driscoll:

Yes. Other people are stakeholders. We recognise that there are many stakeholders in the system, but the service's customers are in fact the international protection applicants.

Regarding a customer-centric focus, across the entire immigration area we are establishing IT systems so that people can apply online. People tend to want to see the progress of their application, whether it is for a visa, international protection or anything else. Information on what stage an application is at is a very common request. Being customer-centric involves setting up systems that give people easy access to that information by telling them automatically.