Mr. Aidan O'Driscoll:

I will not make a comment on the past. It would be pointless and I would not have knowledge of what happened in the Department in the past. One of the first questions I get about the transformation is whether I am getting a lot of resistance from staff in the Department. If one reads any literature on change management, half of it is about how to deal with resistance. I can say, hand on heart, that the Department's staff stepped up very quickly to embrace the change we are now implementing. I was really struck by this because I expected resistance.