Ms Siobhán McArdle:

The HSE can always be accused of being bureaucratic but we know what works in the projects. The Traveller health units ensure all information is culturally appropriate, uses plain English and involves service users in the Traveller community in designing forms or information that will help people access health services. This has been found to be successful. We would again like to scale this up and use it in other parts of the health service to ensure people are enabled to access the range of health services.