Ms Sinéad Dwyer:

I can give the Deputy an example. When we were doing outreach in the UK more than 12 months ago, we identified survivors who had zero to €5,000 of funding. We contacted them and found that 50% wanted to meet us and there was a cohort of approximately 20% who did not want to engage with the service for whatever reason. That was a respectful decision after we assessed the reason. We will always explore with what we have on hand but as Ms Downes said, the legislation prevents us contacting people directly.