Ms Rachel Downes:

As I said earlier, it is a challenge because we want ensure we are person centred and survivor focused. A big part of our remit is empowering survivors to make their own decisions and choices. That does not always lend itself easily to working with a public body due to the fiduciary responsibilities and auditing requirements we come under. We need to balance that. It has taken us a while to get to that stage, though we are getting there. We try to put the survivor first, and that is something on which we have really focused.