Ms Rachel Downes:

We have no waiting list at this time. It was an area in which we had to work hard to improve. At times, over 2016, 2017 and into 2018, we worked with over 2,500 survivors at a time. At that stage, we had 12 application advisers who were all carrying a caseload of over 200 survivors. There were lengthy waiting lists of eight months at times. That was something we had to work hard to combat.

Since early this year, we have had no waiting list at all.