Paul Gavan (Sinn Fein) | Oireachtas source

We have heard clearly from our guests that the decision as to where the service charge goes is at the discretion of the employer, as far as they are concerned. Customers will find that shocking. This must be viewed in the context of an industry that is rife with exploitation. I invite the guests to listen to the next group of speakers because they have new independent data on what is happening across the hospitality sector and it is shocking.