Dr. Rita Doyle:

I will give the Deputy a very good example of that. We like to respond to complaints and the biggest complaint is around communication. We have been talking to the HSE and the continuing professional development, CPD, people about delivering communications courses. The HSE runs a very good, structured communications course. It is led by Peter Gillen, a retired surgeon from Drogheda, and Winnie Ryan, a staff member of the HSE, and is now on module 5. It was agreed that this course should be part of the training programme for interns. The course takes three hours but no hospital will allow interns to take three hours off work.