Ms Karen White:

-----there are a range of enforcement actions that we can take. Those actions have changed over the years. Previously, Twitter had a binary sort of a system whereby a user was in or out. If a user broke the rules, his or her account was suspended. That led to people trying to create new accounts or that behaviour being taken to other services and the offender trying to find new platforms. We now have a range of enforcement actions that we can take and the changes that we have made have been partly based on feedback we have received from safety organisations, including the European Network against Racism and the European Commission, working as part of the EU code of conduct on illegal hate speech. It was identified that not talking about content or individuals who are operating at the extremes was not the way to go. Instead, we had an opportunity to try to educate people, to try to bring them back into compliance with our rules.

We now do a number of things. We can lock an account. We can tell a user that he or she has violated our rules and what specific rule has been violated. We can ask a user to delete the content in question, or to verify an email, telephone number, or many other things. Such a user's account would be locked for a period of time. The objective of these enforcement actions is to try to educate people and bring them back into compliance. We have found that 65% of people who are placed in a limited state of functionality are in that state only once. That enforcement action is having a real world impact.