Ms Karen White:

One of the main areas of focus for the company over the past two years, in particular, has been the proactive identification of potentially rule-violating content. In the latter six months of the 2018, we received more than 11 million reports.

What leveraging technology has allowed us to do in one instance is to dedupe reports. For example, a few years ago, if we received 1,000 reports about the same piece of content, it would be a cumbersome process of review and we would review all 1,000 reports. We have become much smarter with our technology and we will now review only the one tweet that has been reported 1,000 times. Accordingly, we process reports much more quickly. As I noted in my opening statement, we take three times the amount of action within 24 hours on reports we receive.

Nevertheless, our objective is to reduce the burden on people in order that they will not have to report such content to Twitter because we find it ourselves and take action. We will never take any sort of action on certain types of content automatically or suspend accounts automatically. It is about finding potentially rule-violating content and surfacing it for human review. The results are very positive in that regard, given that we process reports and potentially rule-violating content much more quickly than we did previously. Much of that is due to leveraging the technology we use.