Kate O'Connell (Dublin Bay South, Fine Gael) | Oireachtas source

I refer to the delays in the IT system. I understand how something can be delayed. A lot of people have received letters stating their case was not dealt with within the 18-week period and that it would be dealt with within a few more weeks. When those few weeks passed by, they received another letter stating it would be dealt with in another few weeks. This was a source of much irritation and frustration for real people in trying to go about their daily lives. Does Mr. Walsh acknowledge that this is the case? What has An Bord Pleanála done since that period? Has the organisation learned from it and how will it prevent it from happening ever again to normal people in going about their lives?