Mr. Dave Walsh:

I will use the example of business continuity. We would ask the question of what would happen if the power went down in the organisation or the IT system completely failed. All departments, from reception up to the board, operate off this system so we would consider what we would do in that scenario. Another example would be performance. At the start of this year, we identified that our compliance with the SOP was not where it should be and we identified that as a major risk.