Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

With regard to language, I have a difficulty with using the word "customer". A builder might be a customer because he is going to sell something, but the citizen cohort has a different dynamic. The board's accounts and the amount of public money that goes to the board, as opposed to the amount it receives in fees, make the point that it is a public service. If it was strictly customers, it would be a shop.