Mr. John Quinlan:

In the media, for many years and certainly going back to 2014, we have seen a call for people to shop around for all types of utilities and financial services products. If trust or loyalty is broken with customers, the company involved will lose those customers. People have that ability to shop around. As I stated, some 85% of our business comes through brokers. We retain our customers because we treat them fairly. We are more than happy to change the practice, if that is provided for in legislation. All companies would need to be involved to bring that about and ensure that the 500,000 people who benefit from a new business discount or quote every year maintain those savings.

We got a detailed set of questions from Deputy Pearse Doherty that we will come back to and answer fully.