Oireachtas Joint and Select Committees
Wednesday, 2 October 2019
Joint Oireachtas Committee on Transport, Tourism and Sport
Fáilte Ireland, Shannon Group and Port of Waterford Company: Chairpersons Designate
Mr. Michael Cawley:
That is the figure for visits from people originating in China and Chinese people living in Europe. There are customer expectations and personal interactions here which are different from the European or American experience. The Chinese definition of customer service is different from ours. We have carried out a very elaborate training programme with key hotels and restaurants right across the country-----
No comments