Seán Fleming (Laois, Fianna Fail) | Oireachtas source

I will ask Ms Dixon to send us a note on that because those are the sort of matters that when they take off on Facebook, everybody blames GDPR. They say we have gone mad when we are down to such a situation. It stems from GDPR and perhaps it is not being implemented properly. When it is not implemented properly it can damage the good name of GDPR and what GDPR is trying to achieve. The commissioner understand the point. I ask the Data Protection Commission to send us a note on what its guidance to these telephone companies is because ourselves, the Data Protection Commission, ComReg or some other body should put this up there in order that people are aware there should be ways to do this. Maybe these telephone companies should be told to make sure they have these procedures in place. It is not that these companies are subcontracting agencies just to handle phone calls but it might not be employees who are dealing with it. The witnesses understand what the difficulties are with the chain of who is responsible for answering the phone to their customers. People should be fully aware of that. A bit of education is probably required in some of these companies.