Ms Helen Dixon:

We are on the record as stating we were disappointed by it. I have to say that we were also somewhat surprised by the response to it. We were conditioned to be surprised because it is an unusual reaction in terms of all of the entities we supervise. The process we followed in respect of the Department did not differ from the manner of investigations we have conducted in other areas and the directions for voluntary compliance we have issued to other organisations. We were surprised at the response.