Mr. Peter Tyndall:

It has not been answered directly. The recast directive provides a lens through which we can look at complaints raised with us. We can use the standards that arise from it as a means of assessing whether somebody is receiving treatment consistent with the directive, an issue we can address in our work. I have stated we are happy to take on board specific instances that come to the attention of Deputies or Senators, or any intelligence they may have that can feed into our work. It might include complaints received on behalf of individuals, or they might want to draw attention to issues where people are reluctant to speak to us on visits and should be seen offsite. We are happy to pick up and address all of those issues. In the future we will be looking at complaints with the directive in mind. If Members, whether individually or as a committee, think we need to pick up on certain issues, we are very happy to hear from them.