Mr. Sean Garvey:

That is an issue with the work of the office in general. When people come to us because they are not satisfied with the response or the service they have got, we engage with the service provider to deal with that issue. We deal with the complaints we get from residents of direct provision about RIA as a service provider in the same way as we deal with other complaints about service providers. We engage with the relevant party to see whether we can bring about a resolution. From our point of view, we have found that RIA has been co-operative and we have been able to resolve a number of issues.