Ms Fiona McDonnell:

We have established a national unsolicited information office. We have a meeting on unsolicited information every two weeks. If a critical or high-risk concern is raised, it is actioned immediately . All unsolicited information is risk-rated. If something is regarded as a critical risk it is forwarded to the registration and inspection manager in the relevant area. That will trigger an immediate inspection by that inspector. In general we look at all the information every two weeks. If information is not critical or high-risk in nature, we risk-rate it and it goes to the registration and inspection manager, of which there are eight in Ireland. They attend the meeting and look at all the information, which then goes to the inspectors. We take immediate action. It is important to note that some information may trigger an immediate inspection while other information may inform the next inspection. It depends on what we receive.