Mr. David Flannery:

That is the crux of the matter as far as we are concerned. It is not okay for a contractor to roll up to a homeowner and promise the sun, moon and stars. It is a little more complicated than that. What we would recommend through the one-stop-shop model is what has been outlined in terms of the engineering advice. The one-stop-shop would then contract the contractor, bring it in, make sure the tender is right and that the works are completed to the satisfaction of what was set out in the plan at the start.