Bernard Durkan (Kildare North, Fine Gael) | Oireachtas source

It has come to my attention that one of the gaps in the system is the consistency of the evaluation process and dealing with errors. Unforeseen gaps in the system can occur from time to time even in the best run organisations, which can lead to errors. In various businesses, there are errors that cannot be avoided and there are enforced errors, which should not be happening. Would Dr. Scally differentiate between the existence of either or both in terms of delivering a quality service such that the women who seek to avail of it can have full confidence in it?