John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Mr. McGrath and all the witnesses have been very helpful this morning but the two key pieces that keep coming back to us is information on how a claim was settled. Surely customers are entitled to that. They are also entitled to information on why their premium has increased. If a premium goes up by a significant amount, surely people are entitled to know the reason. It may be that the particular industry, for example, taxi driving, is out of kilter and it must be loaded, but it is not the case that every taxi driver is being loaded with a 100% increase. Why are individual customers, who have had a serious increase in their premium, not being told the reason for the increase? From a business perspective I cannot understand why the insurance companies do not just tell them.