Rose Conway Walsh (Sinn Fein) | Oireachtas source

I am going to move on from discussing marts because I can see that I am not going to get raw data.

Let us say somebody makes a claim. I get what has been said that an insurer does part of the investigation because one does not want to go to the Garda with bits and pieces as, God knows, they have enough to do. Why do insurers not approach the policyholders and check very simple things with them? Why not say to policyholders "We are thinking of doing a payout based on A, B, C and D". Policyholders are often the main witnesses on the day. Why is there no contact with the policyholder whose premium will escalate as a result of the decision made by his or her insurer? Why not make contact as par for the course? If that happened then money could be saved by both the insurer and policyholder.