Mr. Stephen Mulvany:

We are currently relying on a large number of legacy systems. Some are our own systems and some are those of the voluntary agencies, which are separate legal entities. By the time we are finished we should have about 50 of the larger voluntary agencies on a single healthcare system. At the moment there is no single set of standard processes. We will try to clean the data that comes from those processes and we will probably spend too much time trying to make sure it is as accurate as possible. However, we do not have sufficient capacity to get good quality insight into the data and use our accountants' time to assist with decision support. We spend a disproportionate amount of time gathering the data and trying to clean it up and make it as comparable as possible, but it comes from disparate systems. We need processes based on a single standard that are operated in a standard way. We also need to expand our own shared services. That should give us data of a much better quality, which we can turn into high-quality financial reports to assist with decision-making.