Imelda Munster (Louth, Sinn Fein) | Oireachtas source

I apologise for being late; I was held up in the Dáil.

It is welcome that funding for the retrofit programme is to be trebled by 2021. What has the programme delivered to date? What is expected to be delivered under it by 2021?

A one-stop-shop to provide for centralised customer contact is something in which I have a particular interest. If there was a one-stop-shop, people could report delays and a lack of accessibility and make complaints. Is the NTA developing such a service? If so, at what stage is it? Will the Minister expand on the issue?

There is another massive issue which has transpired to be probably the most frustrating for transport users who come before the committee. It concerns the lack of accessibility and having to phone to give rail and coach service operators 24 or 48 hours notice of intention to travel. Has there been movement on this issue, given that it is one of people's key frustrations?

What is that movement? What stage have we reached with that?