Ms Carolan Lennon:

An SLA figure of 90% and an SLA figure of 85%, with speed of repair, are very similar. It makes little difference, except that it is completely inefficient. There are people such as engineers who are sitting around waiting for requests to carry out repairs to come in. It makes no sense. No one running a network would agree to this and it is not particularly beneficial to consumers either. I would strip it all back because if I was living in rural Ireland, I would want to have a fibre connection. I would be happy enough with a €170 connection charge, as applies in the rest of the country, and I with an 85% SLA figure, as applies in the rest of the country. That would save some money.