Ms Oonagh Buckley:

I do not know. It was 20 years ago. The concept of providing State services directly to residents is not a bad one, although perhaps the process we are now going through to bring in somebody independent, such as Mr. Justice Bryan McMahon, needed to be done at an earlier stage. Such an independent person would have been able to say that the standards are not good enough and would have set new standards for us to meet. That is where we are now.