Ms Oonagh Buckley:

It is very much a part of the contractual requirement of service providers that they meet our standards. I will give a specific example, one on which I think the lady in question came and gave evidence to the committee. Contrary to our standards and rules for direct provision centres, she had a sick child but was refused food at a late hour. That was brought to our attention very quickly through social media and we then spoke to the accommodation provider. It related to an internal communication with a staff member and was dealt with quickly. Accommodation providers tend to react very swiftly when they get a phone call from RIA. They know that if a store of complaints is built up, it will be a problem for them when it comes to contractual arrangements with the Department.