Ms Fiona Hurley:

The documentation we received from Amach includes a statement from a resident that sums up the situation. She stated she was easily fooled into believing the system would show love to Sylva after she died when it failed to show that love to her when she was alive. It really sums up what happened. There was no love or compassion for Sylva. She was forced to live in an all-male hostel. I find it really difficult to get over the horror of that and how difficult it must been for her every day. One would hope it would never have happened if the vulnerability assessment had been in place when Sylva came into the system. This is one of the reasons we need a vulnerability assessment in place, so no one goes through that again. It is very important.

Another part of the statement from Amach highlights the fact that residents have confided to it their fears that something could happen to them if they died, or that if something happened to them, they could also be buried alone. People really need to be reassured that lessons have been learned, that this will not be repeated, and that Sylva will leave a legacy where there has been positive change.