Dr. Shari McDaid:

As stated, I do not think it should become a substitute for mental health professional care. We have to look at what people who might need that help want, whether they are what we call mental health service users or people with low-level mental stress who are looking for early intervention. We have to look at what they want and their preferred options. Many people will still want to see someone face to face but some will feel more comfortable with a digital or online option. It is about creating that choice for people.