Tom Neville (Limerick County, Fine Gael) | Oireachtas source

That is good to hear. Does Mr. Donnelly believe there is too much focus on change management all the time without an actual focus on a demand-driven or customer-focused service that does not borrow from the private sector? Is he saying that because of the changes that are going on all the time, eyes have been taken off the ball, which is what is driving demand at the front end of the organisation?