Ms Grace Rothwell:

First, I would like to say that if any staff or pathologist feels that the issues they raised have neither been acknowledged nor heard, I apologise for that. I have already apologised to the pathologists in the hospital.

I started in post on 14 January. I received an email from one of the pathologists on 29 January, and I met them on 11 March. At that stage it was flagged to me, specifically in the context of a lack of refrigeration capacity and particularly in advance of the summer. I took action on that in the form of linking with technical services to secure additional refrigeration. That was my knowledge of it at that time until the media controversy.