Mr. Peter Roebben:

I think the Senator is referring to the 32,000 clients still on a standard variable rate. What I was interested to discover - I think it is quite unique - was that we had written as a legal obligation under the code of conduct. We have already written to all of these customers twice to inform them, given the situation they are in and the loan-to-value they are at, that they might qualify for a lower rate. The rates are then published. They receive an individualised communication. It was done at the end of last year and again in March this year. Of that group, we saw approximately 5,000 customers who made a switch. Others have not, but the number is increasing. Writing to customers has had an effect compared to last year when the group was 4,000 or 5,000 larger. It varies, depending on individual cases. The Senator quoted an average figure. Among the group of clients on standard variable rates, the average mortgage is much lower than our total average mortgage. It is approximately €79,000; therefore, it is much lower. It depends on whether it is sufficiently interesting for the client, but there is always a saving. However, it is for the client to judge whether he or she wants to go through the process. The only condition is that a client obtain an official valuation of the property; therefore, the value of the property is officially documented. Otherwise, the process is very smooth. When clients receive such a communication which we intend to send once a year, the group that will make the switch will increase in size. It is slowly becoming habitual.