Oireachtas Joint and Select Committees

Thursday, 9 May 2019

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Matters Relating to the Banking Sector (Resumed): Ulster Bank

Ms Jane Howard:

Some €15 million. As Mr. Coyle articulated earlier, we have helped more customers buy a home, we are saving them money when they switch to us and we are keen to do more of that when we have the best rates and we are keen to work to make sure the switching process from one bank to another is easier than it is at the moment.

Equally, on the business side there are customers who want to borrow and who are expanding. We are keen to help them also. We are demonstrating growth in that area and we have a good momentum into this year.

We are continuing to invest in digital. There is no doubt that we have some customers who only want to do their banking digitally. We need to be able to offer a solution that is as good as Revolut or something similar. We do not think that is enough, however, and we believe it is right to offer a bank that is digital and physical, which is in line with our strategy. We have a good, sound strategy and we are delivering against it.

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