John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

Does Ms Howard find it strange that a board had to be set up to drive a bank or a banking sector to look after its customers? I find that to be the strangest thing ever, because regardless of what one's business background is, whether it is big or small, the customer is the key to the success of one's business. Here, the banks have to fund a board that will lead them to understand that, so they must really have gone off course in the last ten years.