Oireachtas Joint and Select Committees

Thursday, 9 May 2019

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Matters Relating to the Banking Sector (Resumed): Ulster Bank

Mr. Ciarán Coyle:

On the charging scheme, we are committed to and have done significant training roll-out to colleagues in branches and telephony centres across the State. If a customer chooses to come in and make a transaction today that costs 80 cent and wants to reduce that charge we have people trained who will genuinely help them and understand how to help them to reduce that cost, and who will support them in doing that.

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