Oireachtas Joint and Select Committees
Thursday, 9 May 2019
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Matters Relating to the Banking Sector (Resumed): Ulster Bank
Mr. Ciarán Coyle:
On the charging scheme, we are committed to and have done significant training roll-out to colleagues in branches and telephony centres across the State. If a customer chooses to come in and make a transaction today that costs 80 cent and wants to reduce that charge we have people trained who will genuinely help them and understand how to help them to reduce that cost, and who will support them in doing that.
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