Mr. David Hall:

Yes. If the customer tries truthfully and honestly to assure the fund that he or she engaged with the former owner of the loan and did what was asked of him or her but does not have any money, the fund may say it does not have the file and it is kicking the case on. That is the carry-on that is taking place. It is very concerning to have senior officials and politicians state as a matter of fact something that is factually incorrect. The view that vultures are good, adhere to best practice and are regulated is very worrying. We already discussed the regulation that is in place around the code of conduct. Data files are not automatically transferred and people are making data requests. Genuinely sincere people who have engaged with their former lender now find themselves at the receiving end of this and they do not even have the data to protect themselves. What happens to recordings? What happens to all the recordings related to the files that formed part of the various loan sales? Did they transfer in the case of the Permanent TSB sale? No, they did not transfer. What happened in the case of the Ulster Bank loan sale to Promontoria? If I were a vulture fund, my automatic response to a customer would be to tell him or her to talk to Ulster Bank because I do not have the file.