Oireachtas Joint and Select Committees
Thursday, 11 April 2019
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Matters Relating to the Banking Sector: Allied Irish Banks
Mr. Tom Kinsella:
Yes. Until very recently, that person was me and I have handed over the baton to Mr. O'Keeffe. We also have a group conduct committee, which is about taking conduct from the regulator's side. From the regulator's point of view, the conduct risk agenda is a very large one. It effectively says that the customer must be put first and at the heart of our thinking. We are tackling this from both a regulatory and a cultural point of view. Dr. Hunt referenced earlier that our core value is putting the customer first and that the customer is at the heart of our thinking. The customer agenda has been building through the business over the past four or five years. We have come a long way on that journey but we have more to do.
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