Michael McGrath (Cork South Central, Fianna Fail) | Oireachtas source

The Irish Banking Culture Board will issue its report on Monday. Perhaps Dr. Hunt might give us a sense of what AIB is doing in tangible terms to improve its culture. As I said, Dr. Hunt referred to a customer focused culture. We await the recommendations of the Irish Banking Culture Board. AIB is part of and co-funds the board and presumably will buy into whatever recommendations it produces. I do not know what they are yet. In tangible terms, what is AIB doing to ensure the voice of the consumer is heard when decisions are being made?