Paul Murphy (Dublin South West, Solidarity) | Oireachtas source

Yes, I will definitely do that. The EBS mission statement on the tracker mortgage examination states the review is ongoing but that it has found it fell short of its obligations to some customers, such as in instances where it was not sufficiently clear with them, which resulted in some customers being charged too high a rate of interest on their mortgage accounts. Does the bank not accept that describes this hypothetical situation, where EBS was not sufficiently clear with a cohort of customers about their right to access a tracker mortgage at the time? It was accepted there is a cohort that fits into this category. It does not necessarily apply to all the customers, given that tracker mortgages would not have been the best option for some of them, but for others it would have resulted in them being charged too high a rate of interest on their mortgage accounts.