Paul Murphy (Dublin South West, Solidarity) | Oireachtas source

At the time, under the consumer protection code, obligations existed to offer product options that represent the most suitable from the range available; to act honestly, fairly and professionally in the best interests of the bank's customers; to act with due skill, care and diligence in the best interests of its customers; and not, through its policies, procedures or working practices, to prevent access to basic financial services. Does AIB not accept that by not giving the information to the customer, who has the right to access to a tracker mortgage, there is a problematic imbalance of power between the bank, which is an expert in the area, and customers, who are not?