Jonathan O'Brien (Cork North Central, Sinn Fein) | Oireachtas source

One of the regular complaints I receive is that if somebody has a grievance or a complaint regarding the management of a centre, he or she must go through a particular process before he or she can approach the Ombudsman. It is my understanding that the first step in that process is to actually forward the complaint to the agency or private company which is running the centre? Will the Department accept that this is not an ideal process because many people would be reluctant to forward any complaints about a centre to the people actually running it?