Joan Burton (Dublin West, Labour) | Oireachtas source

The last time the bank was here we had a conversation about staff and remuneration. Several staff in Bank of Ireland, in my own area and nationally, have approached me over an outstanding difficulty they have with the bank on the settlement of mortgage issues and mortgage price issues. These are people who took out two-year fixed-rate products in 2005, 2006 and 2007, just before the crash. I understand that several thousand people are in this category. I understand that 1,800 cases have been sorted but about 200 cases are outstanding. As with many cases which arise from the crash, many of these are very difficult for the individuals and families involved. Does the bank propose to address this? The 200 people who have not received a settlement do not understand why they have been excluded. Does the bank propose to review their cases so that they might avail of settlements similar to those of their colleagues? The delegation spoke of the difficulty of staff retention. I know the Bank of Ireland fairly well and think that many of its staff are excellent. It is a long-running sore point that some staff have been included in the settlement while others were not. What is the explanation?