Mr. Maurice Crowley:

I do not believe that is particularly fair. I certainly do not accept that it is the sole objective of any organisation, not just banks, with their public shareholders, to maximise returns for shareholders. Historically, that may have been the case, but not anymore because I do not believe society or legislators would allow it. There could, for example, be a customer advocate in each bank. but that would just be seen as posturing.

It would be of greater value if the leadership was demonstrating by its actions that it was advocating for consumers. I assume that when it becomes part of SEAR, it will cover advocacy and a responsibility to treat the customer fairly and that this will be mapped for all senior executives.