Ms Tina Donaghy:

We are now within the remit of the Residential Tenancies Board, RTB. As part of the process to deal with tenant disputes or anti-social behaviour, we can go through a two-stage mediation process. The RTB provides a mediation service in seeking a resolution, if all parties engage. Seeking a resolution is always the first course of action. On occasion, if someone is beyond this and creating havoc and being very difficult and unsafe or there are unsavoury circumstances for the neighbours, we will have to move to-----