Mr. Peter Evans:

We were surprised that it was extended so early, two years before the expiry of the first contract. That seemed to us quite early for a contract to be extended.

If a tender had taken place, there was nothing to stop the existing company bidding for that, as we did with our 999 emergency call-answering service, Ecas, contract. We bid, re-bid and won the tender to renew it. We were surprised that the contract was extended so early without a tender process.