Mr. Eamon Gallen:

I do not doubt the facts outlined by the Senator and we will certainly follow up his query. If his statement is correct, I apologise, as that is not up to the standards we set for ourselves and it is not acceptable for the people involved. They should have received a reference number straight away for a pre-connection inquiry or a full inquiry. If the Senator gives me the specific details, I will follow up on them.

The normal process is it can take up to ten weeks to get through the system with either a pre-connection inquiry or a full application for connection. There are many steps involved with capacity planning, etc., so it is a long process not unlike that of other utilities. The customer should be informed all the way through so if the Senator gives me the specifics of the case, I will follow up on them.