Mr. Peter McCarthy:

To address something like those complaints within a business, and ensure the business is equipped to make sure something similar does not happen again - if something did happen - or that there is continuous improvement, the first thing to do is to go back, examine the complaint and try to understand it. I still do not feel that has been possible. One of the complainants has gone public today. I still believe, however, that if a complaint is valid, it should be in the public domain. I do not understand why it is not. I do not understand why, if there is a legitimate complaint, it is confidential. It makes no sense to me.